Mexicali’s public water utility has launched a debt relief program offering up to 100% forgiveness on fines and surcharges for customers with outstanding balances. The Comisión Estatal de Servicios Públicos de Mexicali (CESPM) announced the program, which runs through December 31, 2026, and covers both residential and commercial water accounts.
Baja California Governor Marina del Pilar originally announced the initiative as part of a broader state effort to support financially vulnerable households. CESPM is now actively promoting the program and inviting customers to visit its service centers for personalized guidance.
How the Discounts Work
Residential customers who pay their full outstanding balance in a single payment receive 100% forgiveness of all fines and surcharges. Those who cannot pay in full can set up a payment plan and still receive 75% off surcharges plus 100% forgiveness of fines. Residential accounts need only a 15% down payment to begin a plan.
Commercial and other non-residential accounts receive a 30% discount on surcharges. Non-residential users must submit a formal request to enroll. The deadline for all formal applications is November 30, 2026, one month before the program expires.
Who Qualifies and How to Enroll
The program is open to any CESPM customer with overdue water bills, though it is specifically aimed at supporting vulnerable populations. CESPM has not published a minimum debt threshold, meaning accounts of any size can benefit.
Customers can visit CESPM’s three service offices in Mexicali, use the utility’s app, or check the online portal at cespm.gob.mx for account information. For water emergencies, residents can call 073.
Mexicali’s desert climate and aging water infrastructure have made water billing a persistent concern for residents, including the city’s sizable expat community near the U.S. border. Many property owners, particularly those who travel frequently between Mexicali and Calexico, have accumulated penalties during periods of absence.
The program was first reported by The Baja Post and confirmed by multiple Mexicali outlets including Periodismo Negro and Uniradio Informa Baja California.